Trust & guardrails
The attorney reviews and decides.
Every output waits for attorney review. Every fact shows its source. You are always the attorney of record.
Quick answer
How does FamilyCase handle AI governance?
FamilyCase keeps AI-assisted outputs reviewable, source-linked, audit-aware, and governed by attorney approval requirements and published privacy boundaries.
- AI-assisted work is framed for attorney review.
- Trust content emphasizes privacy, source links, and audit posture.
- Public pages avoid creating legal advice or outcome promises.
Trust and guardrails
The attorney reviews and decides.
Every output waits for attorney review. Every fact shows its source. You are always the attorney of record.
Tenant isolation
Every tenant's data is isolated at the database level with PostgreSQL row-level security enforced fail-closed.
Encrypted evidence
Evidence is stored in S3 with KMS encryption using a customer-managed key. Object Lock and legal-hold workflows are still in progress. Ask us about current retention settings.
Hash-chained audit log
An audit log with hash-chaining architecture records actions for chain-of-custody workflows; end-to-end chain validation UI is partial.
30-day money back
If you cancel FamilyCase Professional and ask us in writing at support@familycase.ai within 30 days of your first charge, we'll refund that first charge in full. This doesn't apply to FamilyCase Messages. Details are in our Customer Subscription Agreement at familycase.ai/terms.
Encrypted · audit-logged
Tenant-isolated storage with encryption in transit and at rest. Your clients' data never trains a public model.
White-glove onboarding
We set up your firm and migrate your data. You just show up.
Cancel anytime
If we stop earning it, walk.
Legal
Trust Center
Evidence-backed security and privacy controls for FamilyCase, published with the product Trust narrative on /trust (and /trust-center). Only claims with an evidence owner and supporting artifact appear below.
1. Publication rule
We publish only claims we can back with evidence we keep on file. We don't claim SOC 2, ISO, any certification, or an uptime SLA percentage at this time.
2. Encryption
TLS in transit for public HTTPS endpoints. Tenant data stores use encryption at rest (RDS/S3 KMS posture) as described in platform architecture evidence.
3. Isolation & audit
Database-mode tenancy uses per-tenant isolation (RLS). Sensitive actions emit audit events for accountability.
4. AI controls
AI features assist attorneys; human attorney review is required before legal use. Customer content is not used to train public foundation models.
5. Privacy rights
Privacy requests: privacy@familycase.ai — see Privacy Rights for process detail.
6. Public status
Live edge health and incident history are published at https://status.familycase.ai — the status host is monitored independently of the app control plane.
7. Related pages
Privacy Policy, DPA, Subprocessor List, and Legal Center hub (/legal).
8. Contact
Security and privacy questions: privacy@familycase.ai / support@familycase.ai.
Get started
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FamilyCase is built for solo and small family-law firms. Start with the 7-day pilot and check the fit with your own matters.
The attorney reviews and decides. You are always the attorney of record.