Legal
Customer Subscription Agreement
These terms govern your firm's subscription to FamilyCase.AI Inc. By creating an account, completing checkout, or using the service, the account owner agrees on behalf of the firm. FamilyCase is software for licensed attorneys and their staff; it is not a law firm, does not provide legal advice, and does not create an attorney-client relationship with FamilyCase.
Last updated: September 29, 2026
1. The service
FamilyCase provides workspace, evidence, matter operations, and related tooling. Features that generate drafts or AI suggestions require licensed-attorney review before any legal use, filing, client advice, or court submission.
2. Trial, pricing, billing, taxes
Trials run for the period stated at signup or in your order. Paid plans, including the Attorney License firm subscription, bill in advance on the cadence accepted at checkout (currently monthly for the Attorney License list price shown at checkout). Fees exclude taxes; you are responsible for applicable sales, use, or similar taxes. The binding fee schedule is the one accepted at checkout or in a signed order form. Marketing-site pricing figures are commercial illustrations only.
3. Auto-renewal, cancellation, refunds
Subscriptions renew automatically at the then-current price for the same term unless cancelled before the renewal date. Cancel by emailing support@familycase.ai from the account-owner email. Cancellation takes effect at the end of the then-current paid term, and you keep access until then. For eligible paid Attorney OS subscriptions, FamilyCase offers a 30-day money-back guarantee. If the customer cancels and requests a refund in writing to support@familycase.ai within thirty (30) days of the initial paid charge, FamilyCase will refund the full initial charge, except where prohibited by law. This offer does not apply to FamilyCase Messages. After day 30, fees already paid remain non-refundable and there is no mid-term proration except where required by law or expressly stated in the customer's order. We may change pricing on renewal with at least 30 days' prior notice to the account owner; continued use after the effective date constitutes acceptance of the new price.
4. Account-owner authority
The firm account owner represents they have authority to bind the firm and to accept this agreement and related addenda (including the DPA, Authorized User Terms, Privacy Policy, and Subprocessor List).
5. Acceptable use
No unlawful use; no attempts to breach security or tenant isolation; no reverse engineering except as permitted by law; and no use that violates a client's rights, professional obligations, or applicable law. Firm users must comply with the Authorized User Terms.
6. IP, confidentiality, suspension
Your data remains yours. FamilyCase IP remains FamilyCase's. We may suspend for material breach, non-payment, or security risk. Handling of customer data is described in the Privacy Policy and DPA.
7. Disclaimers & liability
The service is provided “as is” and “as available.” FamilyCase does not guarantee case outcomes or results and is not a substitute for professional legal judgment. To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or lost-profits damages, and FamilyCase's total aggregate liability for all claims arising out of or related to the service is limited to the amounts the firm paid to FamilyCase for the service in the twelve (12) months before the claim. Some jurisdictions do not allow certain limitations; those limitations apply only to the extent permitted.
8. Governing law, venue, notices, changes
These terms are governed by the laws of the State of Delaware, USA, excluding conflict-of-laws rules, except where mandatory local law provides otherwise. The parties submit to the exclusive jurisdiction of the state and federal courts located in Delaware, USA, after first attempting informal resolution. Legal notices: legal@familycase.ai. Material changes will be posted with a new version and effective date; where legally required we will seek reacceptance. Continued use after the effective date of a non-material update constitutes acceptance.
9. Version log
Version 1.2.2 (2026-09-29): Wording clarification; no change to obligations.